Service Lane Tech: Revolutionizing the Walk-Around in Your Service Drive

At Steve Shaw Training,  we understand the frustration all too well. For years, even decades, service teams have battled the same uphill struggle: committing to a thorough walk-around every single time a vehicle rolls into the service drive. It’s the gold standard for building trust, spotting upsell opportunities, and driving commodity sales like alignments, wiper replacements, and fluid top-offs. But let’s face it—life in the bays gets hectic. Rushed diagnostics, back-to-back appointments, and the chaos of a busy lane mean those walk-arounds often fall by the wayside, costing you revenue and customer satisfaction.

The Walk-Around Challenge: Why We've All Failed (Until Now)

We’ve been there. Advisors mean well, managers set the goal, but execution? It’s been a miserable loop of partial efforts and missed chances. Studies show that consistent walk-arounds can boost attachment rates by 20-30%, yet industry averages hover below 50% compliance. Commodity sales, the low-hanging fruit that pads your profits, slip through the cracks because there’s no foolproof way to make the process stick. That’s why Steve Shaw Training is drawing a line in the sand. No more excuses. No more half-measures. We’re flipping the script on service lane dynamics. Service Lane Tech is a game-changing system designed to embed walk-arounds into your DNA, ensuring they’re performed 100% of the time, every time.

How Service Lane Tech Works

We place a dedicated, entry-level technician, dressed in full technician uniform, directly in the service lane. As soon as the vehicle arrives, this technician performs a quick, professional under-hood inspection in the customer’s presence.
Key components include:

  • Belts
  • Filters
  • Battery
  • Fluid levels and condition

The technician simply reports to the service advisor, right in front of the customer, whether each item passes or fails. This immediate, transparent feedback naturally prompts the service advisor to present the failed items and seek the customer’s approval.

Service Lane Tech is Premium Routine Maintenance

Service Lane Tech is specifically designed to “prime” customers who originally came in only for routine maintenance (such as an oil change) and open the door to additional, needed services—dramatically increasing upsell opportunities right on the lane. This simple yet revolutionary Service Lane Tech process fundamentally changes on-lane sales performance, turning routine service visits into significant revenue opportunities—without adding complexity to your existing team’s workload. If you’re ready to see dramatic, measurable improvements in your service drive revenue, Service Lane Tech is the proven solution you’ve been looking for. 

Proven Results!

In our pilot programs across multiple dealerships, Service Lane Tech has consistently delivered 200–300% increases in commodity sales, as well as substantial growth in fluid and battery revenue. Dealerships invest significant time and resources training service advisors to perform vehicle walk-arounds and under-hood inspections. Yet, even with the best intentions, achieving 100% compliance across the team remains a challenge for most stores.
Service Lane Tech solves this by assigning one dedicated specialist whose sole responsibility is the under-hood inspection. With a single, clearly defined role, consistency and quality skyrocket—delivering transparent, credible recommendations that customers trust and act upon. Contact Steve Shaw Training today to learn how easy it is to implement.

Trusted By Leaders

"Steve Shaw Training approach has helped transform our service department. SST has helped our service advisors present the facts to the customer and they intern respond by purchasing the “Needed” and “Required” items. This has helped us maximize our profitability. We have improved our RO Performance over .3 Per RO and $18 in Effective Labor Rate."
Jamie Powers
Fixed Operations Director
"Steve Shaw Training has helped improve our dealership culture. Our HIGH Volume shop transformed from conventional to lateral support production system. We have seen our RO Performance improve over .3 per RO and $20 in Effective Labor Rate."
Jeff Pister
General Manager
Honda Marysville
"Steve Shaw Training helped us develop our Fixed Operations “ Play Book”. These processes have helped us improve our performance over 20% in each of dealership fixed operations. "
Brandon Malatino
Fixed Operations Director
Maus Auto Group Nissan
"Steve Shaw Training is a consistent partner to the Horne Auto Group. We have seen our RO Performance improve dramatically. SST has help us maximize our profitability and CSI performance."
Jimmy Powell
Fixed Operations Director
Horne Automotive Group
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